How do I reset my SimpliSafe system?

  1. Unplug the base station.
  2. Remove the battery cover on the bottom of the device using a Phillips-head screwdriver.
  3. Remove one battery for at least 10–15 seconds before putting it back in.
  4. Put the battery cover back on.
  5. Plug the base station in and wait a minute or two for a new connection.
How do you reset a SimpliSafe base station?

Simply unplug the power cord to your Base Station and, while unplugged, remove a battery (you’ll need a screwdriver to get to the battery compartment). Wait a few seconds, and then put the battery back in and plug in the power cord – the Base Station will then come back on.

How do I reset SimpliSafe for new owner?

Open the “battery door” with a screwdriver and remove the batteries within the battery compartment. Hold on for about 30-45 seconds. Plug the base back into the “wall socket”. Now, “replace” the batteries removed from the base station.

How do I reconnect SimpliSafe?

  1. Step 1: Press the “menu” button on your Keypad and enter your 4 digit Master PIN when prompted.
  2. Step 2: Navigate to System Settings and select it by pressing the right rocker.
  3. Step 3: Navigate to WiFi and select it.
How do I reset my SimpliSafe sensor?

  1. Unplug your base station.
  2. Remove the battery cover at the bottom of the device using a screwdriver.
  3. Remove the battery for 10 to 15 seconds before putting the battery back in.
  4. Put the cover back on the device.
Can you have two SimpliSafe keypads?

Follow the below instructions to pair your keypad to your base station. If you own a second keypad: Press “menu” on the second Keypad, and enter your Master PIN. Choose “Devices” and then scroll down to the Keypad issuing the error.

What happens if you unplug SimpliSafe base station?

When one sensor or camera detects danger, it sends a signal to the Base Station, which sounds the siren and notifies you immediately. If it’s unplugged or the power goes out, the 24-hour backup battery keeps you covered. With a monitoring plan, it will alert us and we will dispatch police if there’s ever an emergency.

How do I change my SimpliSafe code?

  1. Click on the menu button.
  2. Go to PINs.
  3. Select the PIN you want to change.
  4. Enter your master PIN when prompted.
  5. Enter your new PIN when prompted.

What does red light on SimpliSafe base station mean?

A solid red light usually indicates that your Base Station’s cellular module is not connected correctly. Your system is experiencing an error (loss of power, sensor failure, etc.) Your Keypad will contain a more detailed explanation of the error in this scenario.

Is New SimpliSafe compatible with old?

Though the system is not compatible with all newer SimpliSafe devices, it still offers substantial backward compatibility. If you’re looking to add a smart doorbell to your existing SimpliSafe system, you’re in luck.

Can SimpliSafe be moved to another house?

You can move your SimpliSafe system to a new home by removing all the components from your old home and setting them up in your new home. All you need is adhesive strips. Then, update your address on your account.

Does old SimpliSafe work with new SimpliSafe?

If you purchased a system in 2017 or earlier, you have the Original SimpliSafe. … New sensors can be added to our latest SimpliSafe system in one of two ways. If you are adding a single sensor, open the Menu on your keypad (using your Master PIN) and select “Devices”, then “Add device” and follow the instructions.

Why does my SimpliSafe keep disconnecting from WiFi?

There are two main reasons that a camera may lose WiFi connection. It may be installed too far from your WiFi router, or it may not have sufficient bandwidth on your WiFi. Please contact our customer support for help in diagnosing this issue and confirming the cause.

Why is my SimpliSafe sensor offline?

This issue is generally caused by one of the following: The battery or batteries in the device issuing the error need to be replaced. The device is too far away from your Base Station and is unable to communicate from its current location.

Where is the reset button on SimpliSafe doorbell?

Plug in an Android charger to the camera system. Right above the charger shot, you will see a massive Reset button. Hold the Reset button using a paper clip or a safety pin for about 20 seconds until the LED color changes to yellow.

How do I sync my Simplisafe sensor?

In the top right hand, section click on the Add Device button. In the pop-up window that appears select the device type, serial number, and optionally give the device a nickname. Select Save and the Base Station announce “Your Settings Have Been Synchronized” to confirm the changes were saved.

Do Simplisafe sensors go bad?

Sensors in our latest SimpliSafe system will issue errors when they fail to check in with the Base Station. This issue is generally caused by one of the following: The device was programmed when your system was ordered but was never installed.

Why does my Simplisafe motion sensor keep going off?

Direct sunlight hitting the sensor can trigger a false alarm. Heating vents located in the room. If they are located within the sensor’s field of vision, they may cause false alarms. Pets that are able to get too close to the sensor.

What is the red button on top of SimpliSafe keypad?

The Keypad is used to arm and disarm your system. Also, in case of an emergency Keypads have a red panic button, which will trigger the alarm if you press and hold it for more than two seconds. Customers can change their system and device settings through their Keypad’s menu as well.

What does SimpliSafe panic button do?

Take instant action against burglary and other emergency situations with this SimpliSafe panic button. When pressed, it triggers your security system’s alarm to immediately notify SimpliSafe or the police of your urgent call for help.

Does SimpliSafe have a range extender?

SimpliSafe does not have a range extender or the ability to link two base stations. The DIY set-up method to ensuring maximum range on your security system is to move your sensors and base station around testing them intermittently until you find a configuration that works.

Can I just unplug my SimpliSafe?

In the event of a power outage your SimpliSafe Base Station is equipped with a backup rechargeable battery supply that will keep your Base Station powered for up to 24 hrs. SimpliSafe does not rely on WiFi, and will continue to function over cellular networks.

Does SimpliSafe work if wifi is down?

SimpliSafe keeps you protected 24/7! It also features a cellular module that operates on a cellular network instead of WiFi. The Base Station will automatically communicate on the cellular network if your WiFi stops working and will automatically switch to battery power if you lose electricity.

How do I unlock my SimpliSafe account?

If you forget your password you can always reset it through the forgot password link on the Login Screen. You will be prompted to enter the email associated with your account. Then you will be sent an email with the subject line Replacement login information for (your email) at SimpliSafe.

What is my SimpliSafe master PIN?

This number is the key to everything—it lets you arm and disarm the system, turn off a false alarm, cancel a panic alert, and control the other elements of your SimpliSafe system. Choose your master PIN. The default PIN is 1234, but you want to change it to something that nobody knows.

What does a flashing blue light mean on SimpliSafe?

A blinking blue light means that there is a message on the Keypad!

Why is the blue light flashing on my SimpliSafe?

Why is my SimpliSafe Flashing Blue? The SimpliSafe Base Station will flash a blue indicator light to alert you of potential issues. The blue light is meant to inform you that a message containing more details on the problem is being sent to the SimpliSafe Keypad.

What happens when SimpliSafe alarm is triggered?

When an intrusion sensor is triggered (Entry, Motion, Glassbreak, or a panic button), our monitoring center is informed immediately. The monitoring service will attempt to reach your Primary Contacts to inform you of the alarm and determine whether the police should be dispatched.

Can other cameras work with SimpliSafe?

Are there other cameras compatible with SimpliSafe? No. SimpliSafe makes its own cameras and equipment, so the system only works with other SimpliSafe devices for now.

Can I sell my SimpliSafe system?

Your devices can be used by a new owner without compromising your information or security. They will not be using your account, but instead will be able to start fresh with their own. To transfer ownership of your SimpliSafe devices, you must first cancel any active monitoring services you are subscribed to.

How much does SimpliSafe cost per month?

Monitoring costs $14.99 a month with Simplisafe’s Standard plan. This includes professional alarm and environmental monitoring 24/7 and live video from up to 10 cameras.

How do I remove the battery from my SimpliSafe base station?

The AA battery is located at the bottom of the Simplisafe base station. Use a screwdriver to unscrew the base station’s bottom. After removing the bottom cover of the Simplisafe base station, remove the 4AA batteries from it.

How do I install SimpliSafe upgrade?

  1. STEP 1: REMOVE THE OLD CELLULAR MODULE. Unscrew the one screw attaching the cellular module to the Base Station and pull the L-shaped cellular module out of its slot. ( …
  3. STEP 3: TEST.
Are SimpliSafe sensors backwards compatible?

One of the biggest issues with the latest SimpliSafe version is the fact that it is not backward compatible at all. If you have an existing SimpliSafe system, you won’t be able to use the new sensors, and you can’t use older sensors with the new model. … First off, the new system is more secure.

Is SimpliSafe a 5g?

Confirm that your router is broadcasting your network on a 2.4 GHz signal, not 5GHz. (The SimpliSafe system is set to work with 2.4 GHz WiFi networks in order to provide wider coverage. 2.4 gHz penetrates walls and floors much better than 5 gHz networks.)

What cellular network does SimpliSafe use?

SimpliSafe has partnered with Verizon and T-Mobile for the mobile coverage so it was a simple matter of asking for the Verizon module.

Does SimpliSafe use WiFi or cellular?

You do not need a computer or WIFI for SimpliSafe to protect your home. Cellular-based monitoring is included in the monitoring price.